UNAUTHORIZED EQUIPMENT SOLD ON THE INTERNET AND IN PUBLICATIONS

The Federal Communications Commission (FCC) receives many complaints about alleged illegal
(non-FCC certified) equipment being offered for sale on the Internet or in publications. The FCC is
monitoring this situation carefully and requests your assistance. If you have a complaint or any
information about illegal or uncertified equipment being offered for sale, please forward it to the FCC.
Useful information includes:
 an original advertisement or Web address where the illegal equipment is being advertised or
offered for sale, highlighting the types of equipment about which the allegations are being made;
 the name of any Web auction site selling the equipment, the exact item number, and auction
opening and closing dates;
 name and address of the individual or business offering the item(s) for sale;
 your name and telephone number in the event follow-up is necessary. We will keep this
information private;
 specifically, why you think the equipment is not in compliance with FCC rules; and
 number of pieces or types of equipment about which the allegations are being made
(one piece, five pieces, how many models, etc.).
How to File a Complaint with the FCC
If you have a problem with any unauthorized equipment, you can file a complaint with the
FCC. There is no charge for filing a complaint. You can file your complaint using an on-line
complaint form found at esupport.fcc.gov/complaints.htm. You can also file your
complaint with the FCC’s Consumer Center by e-mailing fccinfo@fcc.gov; calling
1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing
1-866-418-0232; or writing to:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, S.W.
Washington, DC 20554.

What to Include in Your Complaint
The best way to provide all the information the FCC needs to process your complaint is to
complete fully the on-line complaint form. When you open the on-line complaint form, you
will be asked a series of questions that will take you to the particular section of the form you
need to complete. If you do not use the on-line complaint form, your complaint, at a
minimum, should indicate:
 your name, address, e-mail address, and phone number where you can be reached;
 the type of company you are complaining about (telephone, wireless, Internet access
provider, TV or radio station, cable or satellite provider); and
 any additional details of your complaint, including time, date, and nature of the conduct
or activity you are complaining about and identifying information for any companies,
organizations, or individuals involved.
For More Information
For information about other telecommunications issues, visit the FCC’s Consumer &
Governmental Affairs Bureau Web site at www.fcc.gov/cgb, or contact the FCC’s Consumer
Center using the information provided for filing a complaint.